Answers to the questions we’re asked most often about our airport transfers and taxi services. Can’t find what you need? Call +44 7575 470883 or email info@onwardtravelsolutions.com.
How do I book a transfer?
Book online using the booking form on our homepage, or call us 24/7. You’ll receive a confirmation with your fixed price, driver details, and pickup instructions.
Are your prices really fixed?
Yes. The price you’re quoted at booking is the price you pay. There’s no surge pricing and no hidden extras.
What happens if my flight is delayed?
We monitor every flight. If your flight is early or delayed, your driver’s pickup time is adjusted automatically at no extra charge.
Do you offer meet-and-greet?
Yes. Your driver can meet you inside the arrivals hall with a name board, help with your luggage, and walk you to the vehicle.
Can I request a child seat?
Yes, child seats are available on request. Just add them when booking so we send a suitable vehicle.
Which airports do you cover?
We cover all London airports, Heathrow, Gatwick, Stansted, Luton, and London City, plus long-distance transfers across the UK.
How many passengers can you carry?
From solo travellers in a saloon up to 8 passengers in a minibus. See our fleet for details.
What is your cancellation policy?
Please see our cancellation policy for full details.
Are your drivers licensed?
Yes. We are a TfL licensed operator, and all drivers are fully licensed, insured, and DBS-checked.