Answers to the questions we’re asked most often about booking an airport taxi transfer with Onward Travel Solutions — pricing, flight tracking, cancellations, luggage and more.
Fixed prices · free flight tracking · meet & greet included · 24/7 availability · child seats on request · executive & large-group vehicles
Booking & Pricing
Frequently Asked Questions
How are prices calculated?
Every fare is fixed at the point of booking based on pickup and drop-off address, vehicle type and time of travel. There’s no meter and no surge pricing.
Do I need to pay a deposit?
This depends on the vehicle and route booked — full payment terms are shown before you confirm your booking online.
Can I get an instant quote?
Yes, our online booking form gives an instant fixed-price quote once you enter your pickup and drop-off details.
Flight Tracking & Delays
Frequently Asked Questions
What happens if my flight is delayed?
We track every flight free of charge and automatically adjust your pickup time, so delays are handled without you needing to contact us.
What if my flight is cancelled?
Let us know as soon as possible and we’ll cancel or rearrange your transfer free of charge with reasonable notice.
On the Day
Frequently Asked Questions
Where will my driver meet me?
For arrivals, your driver waits inside the terminal past the arrivals gate with a name board as part of our meet & greet service.
How much waiting time is included?
60 minutes of free waiting time is included on international arrivals from landing (30 minutes on domestic flights).
Vehicles & Extras
Frequently Asked Questions
Can I request a child seat?
Yes, child and booster seats are available free of charge on request — see our child seat page for details.
Do you offer executive cars?
Yes, see our VIP & executive transfers page for the full premium fleet.
Can you handle group bookings?
Yes, see our large-group airport transfers page for multi-vehicle and minibus options.
Why Choose Onward Travel Solutions
We run fixed-price airport and port transfers across Heathrow, Gatwick, Stansted, Luton and London City, plus Southampton, Portsmouth and Dover, for individual travellers, families, groups and corporate accounts. Every booking carries the same standard: a price agreed before you travel, free flight tracking, meet & greet as standard, and drivers who are licensed, insured and DBS-checked.
We’d rather earn repeat bookings by being reliably on time and correctly priced than compete purely on the cheapest headline fare — which is why our pricing is transparent from the first quote rather than adjusted once you’re at the airport.
What Affects Your Price
Your fixed price is based on a small number of factors agreed at booking: pickup and drop-off location, vehicle class, time of travel and passenger numbers. Once confirmed, that price doesn’t change because of traffic, a longer route on the day, or your flight landing later than scheduled.
This is different from a metered taxi, where the fare keeps running if you’re stuck in traffic, or a ride-hailing app, where the price can rise sharply during surge periods such as early mornings, late nights or bad weather. Booking in advance with a fixed price removes both of those risks.
Peace of Mind, Start to Finish
You’ll receive a booking confirmation with all the details of your journey as soon as you book, and a reminder with your driver’s details ahead of travel. If your plans change — a different flight time, an extra passenger, a different pickup address — just get in touch and we’ll update your booking, usually at no extra cost provided you give us reasonable notice.
How Booking Works
1. Get a Quote
Enter your pickup address, drop-off point, date, time and passenger numbers online, or call our booking team, for an instant fixed-price quote.
2. Confirm Your Details
Add your flight number (if applicable), any child seats needed, and your preferred vehicle class. You’ll receive a confirmation with all the details of your booking.
3. Travel
Your driver tracks your flight or timing automatically and arrives ready for pickup, waiting inside the terminal or at your address as agreed — no need to call ahead to confirm they’re coming.
What’s Always Included
- A fixed price agreed before you travel — no meter, no surge pricing
- Free flight tracking on every journey involving a flight
- Meet & greet with a name board at every airport pickup
- 60 minutes of free waiting time on international arrivals (30 minutes domestic)
- Child seats available on request at no extra charge
- 24/7 availability, including early mornings, late nights and bank holidays
Licensed, Insured & DBS-Checked
Every driver providing this route is licensed and DBS-checked, and every vehicle is fully insured for private hire and maintained to the standard required for licensed passenger transport. You’ll receive your driver’s name and vehicle details ahead of travel, so there’s no uncertainty about who to expect.
As a licensed private hire operator, every journey is pre-booked rather than hailed — which is what allows us to confirm your price, driver and vehicle in advance, rather than leaving any of that to chance on the day.
Coverage Area
Alongside airport transfers, Onward Travel Solutions also covers UK seaport transfers to Southampton, Portsmouth and Dover cruise terminals, plus event and venue travel across London and the South East. Whether you’re travelling to a terminal building, a cruise port or a conference venue, the same fixed-price, meet & greet standard applies.